The AI-Native Engine for Modern Support Teams.
Automate triage and draft replies instantly from your knowledge base — approve every send yourself, or let replies above your confidence threshold go out automatically. AI built in, not bolted on.
No credit card required
How it works
A 6-Stage Intelligent Pipeline
Every ticket runs through an automated pipeline. AI touches stages 2 and 5. Humans approve.
Ingestion
Email, API, web form — tickets arrive from any channel.
Semantic Analysis
Intent classification and sentiment detection.
Categorization
Auto-assign department, category, and priority.
SLA Assignment
Priority-based policy and deadline matching.
AI Drafting
RAG-powered reply generation from your knowledge base.
Human Approval
Agent reviews, edits, and sends.
POST /v1/ticketsFeatures
Everything you need for modern support
From AI-powered triage to real-time analytics, Tiqora gives your team the tools to deliver exceptional support.
AI Copilot
Ticket summaries, tone advisor, auto-tag, similar ticket search, and RAG-powered reply drafts — all built in.
Automation Rules
Visual rule builder with triggers, conditions, and actions. Automate assignments, tagging, status changes, and notifications.
Customer Portal
Branded self-service portal with magic-link login. Customers view tickets, submit requests, and search your KB.
Real-Time Collaboration
Presence detection, typing indicators, and @mentions. Know who is viewing a ticket and avoid duplicate replies.
Advanced Analytics
Custom date ranges, volume trends, hour-by-day heatmaps, CSAT distribution, channel breakdown, and CSV export.
Enterprise Platform
Multi-tenant with RLS, SLA management, webhooks, inbound email, audit logs, white labeling, and full REST API.
Stop Bolting On AI. Build with It.
Join support teams using Tiqora's native AI pipeline — automated triage, instant drafts, humans in control.