17 articles

API Documentation

Everything you need to integrate your application with Tiqora. Complete guides, API references, and code examples.

Introduction

3 articles

Quick start guide for integrating with the Tiqora API

How to authenticate API requests using HMAC-SHA256 signatures

Create, manage, rotate, and revoke API keys for external integrations

9 articles

Create, list, update, and manage support tickets

Add and retrieve ticket replies and internal notes

Manage customer profiles and track their support history

Receive real-time notifications when events occur in Tiqora

Create and manage workflow automation rules that trigger actions on tickets

Create and manage reusable reply templates for faster ticket responses

Self-service portal for customers to manage tickets and search the knowledge base

Dashboard metrics, agent performance, SLA reports, and trend data

AI-powered ticket summaries, similar ticket search, tone analysis, and auto-tagging

4 articles

Understanding error responses, codes, and troubleshooting

How cursor-based pagination works and how to traverse result sets

Complete code examples and helper functions for popular languages

Ticket lifecycle and status state machine reference

1 articles

Embed a real-time chat widget with AI chatbot and agent handoff