Tiqora

Terms of Service

Last updated: February 17, 2026

These Terms of Service ("Terms") govern your access to and use of Tiqora's AI-powered ticket management platform ("Service") provided by Tiqora ("we", "our", "us"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Service, you confirm that you:

  • Are at least 16 years of age
  • Have the authority to bind your organization to these Terms
  • Agree to comply with all applicable laws and regulations

If you do not agree with these Terms, you must not use the Service.

2. Account Registration

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your login credentials and API keys
  • You must notify us immediately of any unauthorized use of your account
  • One person or organization may not maintain more than one free-tier account

3. Use of the Service

Permitted Use

You may use the Service to:

  • Manage customer support tickets and communications
  • Create and manage knowledge base content
  • Use AI-powered features for ticket categorization, routing, and response suggestions
  • Access analytics and reporting on your support operations
  • Integrate with third-party services via webhooks and APIs

Prohibited Use

You must not:

  • Use the Service for any unlawful purpose or in violation of any applicable law
  • Attempt to gain unauthorized access to other accounts, tenants, or our infrastructure
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to send spam, phishing, or unsolicited communications
  • Exceed the rate limits of your subscription plan
  • Share API keys or credentials with unauthorized parties
  • Use the AI features to generate harmful, misleading, or illegal content
  • Interfere with or disrupt the integrity or performance of the Service

4. Subscription Plans and Billing

Plans

Tiqora offers multiple subscription tiers (Free, Professional, Enterprise) with varying features, agent limits, and AI credit allowances. Plan details and pricing are available on our Pricing page.

Billing

  • Paid subscriptions are billed monthly or annually in advance
  • All fees are exclusive of taxes unless stated otherwise
  • Upgrades take effect immediately with prorated charges
  • Downgrades take effect at the end of the current billing cycle

AI Credits

Each plan includes a monthly AI credit allowance. AI features consume credits based on the operation performed. Unused credits do not roll over between billing cycles. Additional credits may be purchased as needed.

Refunds

We offer a 14-day money-back guarantee on all paid plans. After 14 days, fees are non-refundable except where required by law.

5. Data Ownership and Privacy

  • Your data — You retain all ownership rights to the data you submit to the Service, including tickets, customer information, knowledge base content, and attachments
  • License to us — You grant us a limited license to process your data solely to provide and improve the Service
  • Privacy — Our collection and use of personal information is governed by our Privacy Policy
  • Data portability — You may export your data at any time through the API or by contacting support

6. Multi-Tenant Isolation

Tiqora implements strict data isolation between organizations ("tenants"). Each tenant's data is logically separated at the application, database, and infrastructure levels. We will never access your data except as necessary to provide the Service, troubleshoot issues at your request, or comply with legal obligations.

7. AI Features

  • AI-generated suggestions and automated actions are provided on an "as-is" basis and should be reviewed by your team before being sent to customers
  • You are responsible for the accuracy and appropriateness of all communications sent through the Service, whether AI-generated or manually composed
  • You can configure AI behavior (disabled, suggest mode, auto mode) and set confidence thresholds through your tenant settings
  • AI processing may involve third-party providers bound by data processing agreements as described in our Privacy Policy

8. Service Level and Availability

  • We target 99.9% uptime for the Service, excluding scheduled maintenance
  • Scheduled maintenance windows will be communicated at least 48 hours in advance
  • We are not liable for downtime caused by circumstances beyond our reasonable control (force majeure, third-party outages, internet disruptions)

9. API Usage

  • API access is subject to the rate limits of your subscription plan
  • API keys must be kept confidential and stored securely
  • We may suspend API access if we detect abuse or violations of these Terms
  • API endpoints and response formats may change with reasonable notice; breaking changes will be communicated at least 30 days in advance

10. Intellectual Property

  • The Service, including its design, code, AI models, documentation, and branding, is our intellectual property protected by copyright and other laws
  • Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service
  • You may not copy, modify, distribute, or create derivative works from the Service

11. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" without warranties of any kind
  • We are not liable for indirect, incidental, consequential, or punitive damages
  • Our total liability is limited to the fees you paid in the 12 months preceding the claim
  • We are not liable for actions taken based on AI-generated suggestions or automated decisions

12. Termination

  • You may cancel your subscription at any time through your billing settings
  • We may suspend or terminate your account for violations of these Terms with notice
  • Upon termination, your data will be retained for 90 days and then permanently deleted
  • Provisions that by their nature should survive termination (liability, intellectual property, dispute resolution) will continue to apply

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated at least 30 days in advance via email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

15. Contact

For questions about these Terms, contact us at: