Powerful features for modern support
Everything your team needs to deliver fast, personalized support at scale — from AI copilot to customer self-service.
AI Draft Replies
Every ticket arrives with a reply already drafted from your knowledge base and ticket history. Your agent reviews, edits, and sends.
- RAG-powered drafts grounded in your KB
- Tone advisor checks clarity and empathy
- Human approval on every send
Automation Rules Engine
A visual rule builder that handles the repetitive work: assignment, tagging, status changes, escalations, and notifications.
- Triggers, conditions, and actions — no code
- Auto-routing by content, skills, and workload
- SLA-aware escalation paths
Multi-Channel Inbox
Email, web forms, live chat, customer portal, and API — every conversation lands in one unified, filterable inbox.
- Inbound email with automatic thread matching
- Channel-based filtering and saved views
- Bulk operations across channels
Customer Portal & Chat Widget
A branded self-service portal with magic-link login, plus an embeddable chat widget that drops into any site.
- Customers track tickets without passwords
- KB search built into the portal
- CSAT surveys after resolution
The full toolkit
And everything else you'd expect
AI & Automation
Let AI handle the repetitive work so your team can focus on complex issues.
Smart Categorization
AI analyzes ticket content and automatically assigns the right category and priority level.
Intelligent Routing
Tickets are automatically routed to the best department and agent based on content, skills, and workload.
AI Draft Replies
Generate context-aware reply suggestions using your knowledge base and ticket history via RAG.
Sentiment Analysis
Detect customer frustration in real time and escalate critical issues before they become problems.
AI Ticket Summaries
Generate concise summaries of long ticket threads with one click. Instantly understand key issues and context.
Tone Advisor
AI checks your reply for tone issues before sending. Get suggestions to improve clarity and empathy.
Similar Ticket Search
Find previously resolved tickets similar to the current one using vector embeddings and semantic search.
Auto-Tag & Prioritize
AI automatically suggests tags and priority levels based on ticket content. Accept or dismiss with one click.
Automation Rules Engine
Build visual automation rules with triggers, conditions, and actions. Automate status changes, assignments, tagging, and notifications.
Ticket Management
A complete system for tracking, managing, and resolving customer issues.
Multi-Channel Inbox
Manage tickets from email, web forms, live chat, and API in a unified inbox with channel-based filtering.
SLA Policies & Business Hours
Set response and resolution targets per priority. Configure business hours and automatic warnings on breach.
Ticket Tags & Saved Views
Organize tickets with freeform tags. Create personal or shared saved views with custom filters for quick access.
Bulk Operations
Select multiple tickets and apply actions like assign, change status, update priority, or add tags in bulk.
Canned Responses
Save and reuse common replies as macros. Insert canned responses with a click from the reply box.
Undo Send & Ticket History
5-second undo window after sending replies. Full audit trail of every status change, assignment, and action.
Platform & Integrations
Enterprise-grade infrastructure with powerful integration capabilities.
Webhooks
Push real-time events to external systems with HMAC-signed, retryable webhook deliveries.
REST API
Full-featured API with HMAC authentication, cursor pagination, and OpenAPI 3.0 documentation.
Multi-Tenant Architecture
Enterprise-grade tenant isolation with row-level security, separate data paths, and per-tenant configuration.
Audit Logs & White Labeling
Complete audit trail for compliance. Full white-label branding for emails, portal, and invoices.
Inbound Email Processing
Accept support emails via Cloudflare, AWS SES, or Mailgun. Thread matching via headers and ticket numbers.
Customer Experience
Give your customers a seamless self-service experience with satisfaction tracking.
Customer Self-Service Portal
Branded portal where customers log in via magic link to view tickets, submit new requests, and search your knowledge base.
CSAT Surveys
Collect customer satisfaction ratings after ticket resolution. Star rating UI on tracking page with comments.
Live Chat Widget
Embeddable chat widget with real-time messaging, typing indicators, and seamless handoff to ticket system.
WhatsApp Business Coming soon
WhatsApp Business messaging with media, approved templates, 24h-window enforcement, and delivery status ticks — currently in final review with Meta.
Knowledge & Self-Service
Empower your team with a powerful knowledge base backed by AI search.
Knowledge Base
Create and organize articles for agents and customers. Supports rich text, categories, visibility controls, and article ratings.
RAG-Powered Search
Semantic search across your knowledge base using vector embeddings for accurate, context-aware results.
Document Processing
Upload PDFs, Word docs, and text files. Tiqora extracts and indexes content for AI-powered retrieval.
Save Replies to KB
Turn great agent replies into knowledge base articles with one click. AI suggests title and tags automatically.
Analytics & Reporting
Make data-driven decisions with real-time dashboards, custom date ranges, and exportable reports.
Dashboard Metrics
Real-time overview of ticket volume, resolution times, SLA compliance, CSAT scores, and channel breakdown.
Agent Performance & CSAT
Track individual and team metrics including response time, resolution rate, CSAT distribution, and SLA compliance.
Volume Trends & Heatmap
Visualize ticket volume over time with trend lines. Hour-by-day heatmap shows your busiest support periods.
CSV Export
Export dashboard metrics and agent performance data as CSV files for offline analysis and reporting.
Real-Time Collaboration
Work together seamlessly with presence detection, typing indicators, and @mentions.
Presence Detection
See who else is viewing a ticket in real time. Prevent duplicate replies with awareness of active agents.
Typing Indicators
See when another agent is typing a reply. Animated indicators auto-hide after inactivity.
@Mention Notifications
Mention colleagues in replies with @name autocomplete. Mentioned agents receive instant notifications.
Migration
Switching is simple
No forklift migration required. Get your existing support flowing into Tiqora in an afternoon.
Point your support email
Forward support@yourdomain to your Tiqora inbound address. Existing conversations keep threading — zero downtime, nothing to migrate up front.
Bring your data via API
A full REST API with an OpenAPI 3.0 spec covers everything programmatic — import customers, create tickets, sync your systems.
Drop in the widget
Add one script tag and your site has live chat and ticket submission, connected to the same inbox.
Full API reference and integration guides in the documentation.
See it in action
Start with our free plan today. No credit card required.